Frequently Asked Questions
Do you have any questions about Upshape, our offer or deliveries? Then quickly view our frequently asked questions or contact us.
Do I need an account to order?
No, you can place an order without creating an account. Creating an account does have some advantages:
- Track the status of your order;
- Get an overview of previous orders;
- Receive possible future offers and promotions.
Which payment methods are supported?
We currently support iDeal (Maestro), Bancontact, Paypal, Visa and Mastercard.
When will I get a free gift?
You will receive a free Upshaker from an order value of €80,-. This is our luxury shaker cup, suitable for all our supplements.
Frequently Asked Questions
Delivery
What is the delivery time of my order?
- Monday to Saturday: Orders placed before 11:00 PM during the week will be delivered the next day;
- Sunday: If you order before 18:00 on Sunday, your package will be delivered on Monday.
How much are the shipping costs?
- Netherlands: The standard shipping costs are €4.90 per order. For orders over €70, you benefit from free shipping.
- Belgium: The standard shipping costs are €5.90 per order. For orders over €70, you benefit from free shipping.
Which countries do you ship to?
At this moment we deliver in the Netherlands and Belgium.
Frequently Asked Questions
Returns
Can I return a product?
You can return a product and receive your money back if the return meets the return conditions.
How does returning a product work?
- Please visit our returns portal via this link .
- Follow the steps in our returns portal.
- Automatically receive a return label.
- Take your package to a shipping point.
- Please wait for approval of your return.
- Receive the amount minus shipping costs.
What are the conditions for returns?
- Returns are allowed within 14 days of receiving your order;
- The shipping costs for returning the item are at your own expense;
- The product must be unopened, unused and in a saleable condition;
- The product must be in its original packaging;
- The product must have been purchased through our own website.
Neem contact op via de onderstaande knop of mail ons direct via support@upshape.nl. We aim to respond within 24 hours.