Support

Do you have any questions about Upshape, our offer or deliveries? Then quickly view our frequently asked questions or contact us.

Frequently Asked Questions

Order

Do I need an account to order?

No, you can place an order without creating an account. Creating an account does have some advantages:

  • Track the status of your order;
  • Get an overview of previous orders;
  • Receive possible future offers and promotions.

Which payment methods are supported?

We currently support iDeal (Maestro), Bancontact, Paypal, Visa and Mastercard.


When will I get a free gift?

You will receive a free Upshaker from an order value of €80,-. This is our luxury shaker cup, suitable for all our supplements.

Frequently Asked Questions

Delivery

What is the delivery time of my order?
  • Monday to Saturday: Orders placed before 11:00 PM during the week will be delivered the next day;
  • Sunday: If you order before 18:00 on Sunday, your package will be delivered on Monday.

How much are the shipping costs?
  • Netherlands: The standard shipping costs are €4.90 per order. For orders over €70, you benefit from free shipping.
  • Belgium: The standard shipping costs are €5.90 per order. For orders over €70, you benefit from free shipping.

Which countries do you ship to?

At this moment we deliver in the Netherlands and Belgium.

Frequently Asked Questions

Returns

Can I return a product?

You can return a product and receive your money back if the return meets the return conditions.


How does returning a product work?
  1. Please visit our returns portal via this link .
  2. Follow the steps in our returns portal.
  3. Automatically receive a return label.
  4. Take your package to a shipping point.
  5. Please wait for approval of your return.
  6. Receive the amount minus shipping costs.

What are the conditions for returns?
  • Returns are allowed within 14 days of receiving your order;
  • The shipping costs for returning the item are at your own expense;
  • The product must be unopened, unused and in a saleable condition;
  • The product must be in its original packaging;
  • The product must have been purchased through our own website.
Contact us

Neem contact op via de onderstaande knop of mail ons direct via support@upshape.nl. We aim to respond within 24 hours.