Terms and conditions

Version 14 October 2026. Upshape Gyms B.V., Hofwijckstraat 351, 2515 RN The Hague, Chamber of Commerce (KvK) 94412308, support@upshape.nl. This is a translation; the Dutch version prevails.

Article 1. Who we are and what these terms cover

  1. Upshape Gyms B.V. (Upshape) operates a PT-only gym in The Hague. Clients train in the gym exclusively under the guidance of a self-employed personal trainer.
  2. Upshape brings clients and trainers together (matching), provides a free intake and trial session, and makes the gym and its facilities available to affiliated trainers.
  3. These terms apply to everyone who uses the website, requests an intake, trains at Upshape as a client or uses the gym as a trainer. Deviating agreements only apply if they are recorded in writing.

Article 2. Intake, trial session and matching

  1. The intake and trial session are free and without obligation. You are not tied to anything.
  2. After a request, Upshape contacts you within 24 hours to discuss your goal and suggest a trainer.
  3. A match is a suggestion. You are free to choose a different trainer. If it is not a fit, Upshape suggests another trainer, again with a free intake.
  4. Upshape does not guarantee results. The outcome of personal training depends on your effort, health and lifestyle.

Article 3. The agreement with your trainer

  1. You purchase personal training from your trainer, not from Upshape. The trainer is a self-employed professional and enters into their own agreement with you about price, number of sessions, scheduling and cancellation.
  2. The trainer sets the price per session. The amounts on upshape.nl (on average €60 - €80 per session; duo +€10 - €20 per session, split between two) are indicative.
  3. Payment for training goes directly to the trainer. Upshape does not invoice clients for personal training.
  4. Arrangements about cancelling, rescheduling and ending the training are made with your trainer. Upshape is not a party to these.
  5. If you are under 18, the consent of a parent or guardian is required to train with a trainer. Your trainer arranges this with you and your parent or guardian.

Article 4. Use of the gym

  1. You only train in the gym together with your trainer, at the times agreed with them. The gym is accessible 24/7 for scheduled sessions; there is no free access to train on your own.
  2. You follow your trainer's instructions and Upshape's house rules: clean training shoes, use a towel, leave equipment clean and tidy, and no photos or videos of other people present without their consent.
  3. You are responsible for informing your trainer of injuries, complaints or medical limitations before you start. If in doubt, consult your doctor or physiotherapist first.
  4. Changing rooms and showers are available. Leave valuables at home; Upshape is not liable for loss or theft, unless caused by intent or gross negligence on the part of Upshape.

Article 5. Prices and payment to Upshape

  1. For clients, the intake, trial session and matching are free.
  2. Drinks and other products purchased in the gym are priced including VAT and paid for at the time of purchase.

Article 6. Liability

  1. Exercise involves risks. You train at your own risk, within the limits set by your trainer.
  2. Guidance during training is the responsibility of your trainer. Upshape is not liable for damage arising from it. Trainers are required to carry their own liability insurance; this is laid down in the agreement between Upshape and the trainer.
  3. Upshape is only liable for direct damage caused by intent or gross negligence on the part of Upshape itself, for example defects in the premises or equipment that Upshape knew or should have known about. That liability is limited to the amount paid out by Upshape's liability insurance in that case.
  4. These limitations do not apply to the extent the law does not permit them.

Article 7. Privacy

Upshape processes your data in accordance with the privacy policy. The details from your intake are shared with the trainer we suggest to you.

Article 8. Trainers

  1. Trainers use the gym on the basis of a separate agreement with Upshape. That agreement covers, among other things, the use of the gym, insurance, liability and house rules.
  2. In case of conflict between these general terms and the trainer agreement, the trainer agreement prevails.

Article 9. Complaints

Do you have a complaint about the gym, the intake or the matching? Email support@upshape.nl. We respond within 5 working days and look for a solution together. Complaints about the training itself are first discussed with your trainer; if you cannot resolve it, you can ask Upshape to mediate or suggest another trainer.

Article 10. Changes and applicable law

  1. Upshape may change these terms. The version on upshape.nl at the time of your request or visit applies.
  2. Dutch law applies to these terms. Disputes are submitted to the competent court in The Hague, unless the law designates another court.